Terms of Service

By accessing or using SofraPOS ("Service"), including signing up for a free trial, early access program, or any paid subscription, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms referenced herein. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must immediately discontinue use of the Service. Your continued use of the Service after any modification to these Terms constitutes acceptance of the modified Terms.

"Service" refers to the SofraPOS cloud-based point of sale platform, including all web applications, mobile applications (iOS and Android), APIs, kitchen display systems, and any associated services or tools provided by SofraPOS.

"Account" refers to the unique account created by or for you to access and use the Service.

"Content" or "User Data" refers to all data, text, information, transaction records, menu items, customer information, and other materials you submit, upload, or generate through the Service.

"Subscription" refers to your chosen plan (free trial, early access, or paid tier) and its associated features and limitations.

"Company," "we," "us," or "our" refers to SofraPOS and its parent company, subsidiaries, and affiliates.

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement.

The Service is intended for business use by restaurants, cafes, food trucks, bakeries, and other food service establishments. You represent that you are using the Service for legitimate business purposes.

To use the Service, you must create an Account by providing accurate, current, and complete information. You agree to update your Account information promptly to keep it accurate.

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must immediately notify us of any unauthorized use of your Account.

We reserve the right to suspend or terminate any Account that we reasonably believe has been compromised, is being used fraudulently, or is in violation of these Terms.

You may not create multiple Accounts for the same business entity to circumvent usage limits, trial restrictions, or pricing tiers.

We may offer free trial periods or early access programs at our sole discretion. These programs are subject to the following conditions:

a) Trial and early access periods are limited in duration and may be terminated, modified, or extended by us at any time without prior notice.

b) We reserve the absolute right to suspend, limit, or terminate any free trial or early access Account at any time, for any reason or no reason, including but not limited to: suspected abuse, violation of these Terms, excessive resource consumption, or our business decision to modify or discontinue the program.

c) Features available during trial or early access may differ from paid subscriptions and may be modified at any time.

d) No refunds, credits, or compensation of any kind will be owed for the suspension or termination of a free trial or early access Account.

e) Data entered during a trial or early access period may be deleted if you do not convert to a paid subscription within the specified period, unless otherwise stated.

f) Trial and early access accounts must not be used for production commercial operations unless explicitly authorized in writing.

g) We may impose usage limits, rate limits, or feature restrictions on trial and early access accounts without notice.

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). You authorize us to charge your designated payment method for all fees associated with your Subscription.

All fees are exclusive of applicable taxes, levies, or duties, which you are responsible for paying.

We reserve the right to change our pricing at any time. Price changes for existing subscriptions will take effect at the next renewal period, and we will provide at least 30 days' notice of any price increase.

If payment fails, we may suspend access to the Service until payment is received. Continued non-payment may result in Account termination.

Refunds are provided only at our sole discretion and in accordance with applicable law. We are not obligated to provide refunds for partial subscription periods, changes in features, or dissatisfaction with the Service.

You agree not to use the Service to:

a) Violate any applicable law, regulation, or third-party rights.

b) Transmit malware, viruses, or any code of a destructive nature.

c) Attempt to gain unauthorized access to the Service, other accounts, or related systems.

d) Interfere with or disrupt the integrity or performance of the Service.

e) Reverse engineer, decompile, or disassemble any aspect of the Service.

f) Use the Service for any illegal, fraudulent, or unauthorized purpose, including money laundering or tax evasion.

g) Resell, sublicense, or redistribute access to the Service without our prior written consent.

h) Use automated systems (bots, scrapers) to access the Service except through our official APIs.

i) Circumvent or attempt to circumvent any security measures, rate limits, or access controls.

The Service, including all software, design, text, graphics, logos, and trademarks, is owned by SofraPOS and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited license to use it as described herein.

You retain ownership of your User Data. By using the Service, you grant us a limited, non-exclusive license to process, store, and display your User Data solely for the purpose of providing and improving the Service.

We may use anonymized, aggregated data derived from your use of the Service for analytics, benchmarking, and product improvement purposes.

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your own systems, credentials, and any devices used to access the Service.

In the event of a data breach that affects your personal data, we will notify you in accordance with applicable law.

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or continuous access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that significantly reduce functionality of a paid subscription, we will provide reasonable notice.

The offline functionality of the Service is provided on a best-effort basis. While we design our systems for offline operation, certain features may require an internet connection.

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

a) Violation of these Terms or any applicable law.

b) Non-payment of fees.

c) Suspected fraudulent, abusive, or illegal activity.

d) Extended periods of inactivity.

e) Request by law enforcement or other government agencies.

f) Discontinuation or material modification of the Service.

g) Unexpected technical or security issues.

h) Our reasonable business judgment that continued provision of the Service to you is no longer commercially viable.

Upon termination, your right to access and use the Service immediately ceases. We may, but are not obligated to, provide you with a reasonable opportunity to export your User Data before termination takes effect, except where prohibited by law or where termination is due to violation of these Terms.

You may terminate your Account at any time by contacting us. Termination does not relieve you of any obligation to pay outstanding fees.

Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property, limitation of liability, indemnification, and dispute resolution) shall survive.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOFRAPOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

a) Loss of profits, revenue, data, or business opportunities.

b) Business interruption or loss of goodwill.

c) Cost of substitute goods or services.

d) Any damages arising from the use or inability to use the Service.

e) Any damages arising from unauthorized access to or alteration of your transmissions or data.

f) Any loss resulting from the offline functionality of the Service failing to operate as expected.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100 USD).

This limitation of liability applies to all causes of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT THE SERVICE IS NOT DESIGNED OR INTENDED TO BE USED AS THE SOLE RECORD-KEEPING SYSTEM FOR YOUR BUSINESS. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUP COPIES OF YOUR BUSINESS RECORDS.

You agree to indemnify, defend, and hold harmless SofraPOS and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

a) Your use of the Service.

b) Your violation of these Terms.

c) Your violation of any third-party rights.

d) Your User Data or Content.

e) Any claim that your use of the Service caused damage to a third party.

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government actions, power failures, internet outages, or failures of third-party service providers.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where practicable, by email notification.

Your continued use of the Service after any modification to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

It is your responsibility to review these Terms periodically for changes.

The Service may integrate with or contain links to third-party services, payment processors, or hardware. We are not responsible for and do not endorse any third-party services. Your use of third-party services is governed by their respective terms and policies.

We are not liable for any loss or damage arising from your use of third-party services in connection with the Service.

Entire Agreement: These Terms, together with the Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and SofraPOS regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Notices: We may provide notices to you via email, through the Service, or by posting on our website. You may contact us at legal@sofrapos.com.

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, including but not limited to the Egyptian Civil Code, the Consumer Protection Law No. 181 of 2018, the Electronic Commerce and Electronic Signature Law No. 15 of 2004, and the Personal Data Protection Law No. 151 of 2020 and its executive regulations.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Economic Courts of Cairo, Arab Republic of Egypt.

In accordance with Egyptian Consumer Protection Law No. 181 of 2018:

a) You have the right to receive accurate and clear information about the Service, its features, pricing, and limitations in Arabic.

b) You have the right to withdraw from a contract for the purchase of services made remotely (online) within 14 days from the date of contract, unless the service has been fully performed with your prior express consent.

c) Advertising and marketing materials related to the Service shall be truthful and not misleading.

d) In the event of a dispute, you may file a complaint with the Consumer Protection Agency (CPA) of Egypt.

Nothing in these Terms shall be construed to limit any mandatory consumer protection rights afforded to you under Egyptian law that cannot be waived by agreement.

In accordance with the Egyptian Personal Data Protection Law No. 151 of 2020:

a) We process your personal data based on your consent, the performance of our contract with you, or our legitimate business interests, as applicable.

b) You have the right to access, rectify, erase, and restrict the processing of your personal data.

c) You have the right to data portability and the right to withdraw your consent at any time.

d) Personal data may be transferred outside Egypt only in compliance with the requirements of the Data Protection Law and its executive regulations, including obtaining necessary approvals from the relevant data protection authority.

e) We appoint a Data Protection Officer as required by law. For data protection inquiries, contact us at privacy@sofrapos.com.

In accordance with the Electronic Signature Law No. 15 of 2004, your electronic acceptance of these Terms through account registration or use of the Service constitutes a valid and binding agreement equivalent to a written signature.

Electronic records and communications between you and SofraPOS shall have the same legal effect as written documents.

Prices for Egyptian users are denominated in Egyptian Pounds (EGP) unless otherwise specified. All prices are exclusive of Value Added Tax (VAT) at the applicable rate as determined by the Egyptian Tax Authority.

We will issue proper tax invoices in compliance with Egyptian tax laws. You are responsible for any taxes applicable to your use of the Service in your jurisdiction.

These Terms are provided in both English and Arabic. In the event of any conflict or discrepancy between the English and Arabic versions for Egyptian users, the Arabic version shall prevail to the extent required by Egyptian law.